12-MONTH LIMITED WARRANTY
Every Velux device is covered by a 12-month limited warranty from the date of purchase. We are committed to the quality of our products and will make it right if something goes wrong.
• Electrical faults and component failures
• LED malfunction or failure
• Any defect that prevents normal operation of the device
Our warranty does not cover:
• Physical damage caused by dropping, crushing, or impact
• Water damage (unless device is rated waterproof)
• Damage caused by unauthorized modification or repair
• Cosmetic damage that does not affect functionality
• Damage caused by use outside of the intended purpose
1. Email support@shopvelux.com with:
• Description of the issue
• Photos or video showing the defect (if possible)
2. Our team will assess your claim within 24–48 hours
3. If approved, we will either:
• Send a replacement device at no cost
You do not need to return the defective item in most cases.
Extended 2-year warranty coverage is available for purchase at checkout for an additional fee. Extended warranty covers the same terms as the standard warranty for an additional 12 months.
Contact us at support@shopvelux.com — we're here to help.
