Returns & Refund Policy

30-DAY MONEY-BACK GUARANTEE
 
We stand behind every Velux product. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund — no questions asked.
 
---
 
HOW TO RETURN
 
1. Email us at support@shopvelux.com within 30 days of receiving your order
2. Include your order number and reason for return
3. We will send you return instructions within 24 hours
4. Ship the item back in its original packaging (or reasonable equivalent)
5. Once we receive and inspect the return, your refund will be processed within 3–5 business days
 
---
 
REFUND DETAILS
 
• Refunds are issued to the original payment method
• Original shipping charges are non-refundable (if applicable)
• Return shipping costs are the responsibility of the customer unless the item is defective or damaged
• Refunds are processed within 3–5 business days of receiving the return
 
---
 
DAMAGED OR DEFECTIVE ITEMS
 
If your item arrives damaged or defective, please contact us immediately at support@shopvelux.com with:
• Your order number
• A photo of the damage or defect
• A brief description of the issue
 
We will send a replacement at no cost to you — no need to return the original item.
 
---
 
EXCHANGES
 
We do not offer direct exchanges. If you would like a different product, please return your original order for a refund and place a new order.
 
---
 
NON-RETURNABLE ITEMS
 
• Items returned after 30 days of delivery
• Items that show signs of misuse or intentional damage
• Items without original packaging (contact us — we'll work with you)
 
---
 
QUESTIONS?
 
Email us at support@shopvelux.com — we respond within 24 hours.