FREE SHIPPING TO ALL ORDERS

FREE SHIPPING ON ALL ORDERS
 
We offer free standard shipping on all orders — no minimum required. No hidden fees, no surprises at checkout.
 
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PROCESSING TIME
 
All orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
 
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SHIPPING TIMES
 
Standard Shipping (Free):
• Canada & USA: 7–9 business days
• United Kingdom: 7–11 business days
• Australia & New Zealand: 11–14 business days
• Europe: 7–11 business days
• Rest of World: 9-12 business days
 
Expedited Shipping (Available at checkout):
• Canada & USA: 3–7 business days
• International: 5–12 business days
 
Note: Shipping times are estimates and may vary due to customs processing, carrier delays, or peak periods (holidays, etc.).
 
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ORDER TRACKING
 
Once your order ships, you will receive an email with your tracking number. You can track your order at any time by visiting our Track Order page or using the tracking link in your shipping confirmation email.
 
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CUSTOMS & IMPORT DUTIES
 
For international orders, customs duties and import taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in the order total. We recommend checking with your local customs office if you have questions about potential duties.
 
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LOST OR DELAYED ORDERS
 
If your order has not arrived within the estimated timeframe, please contact us at support@shopvelux.com with your order number. We will investigate with the carrier and resolve the issue as quickly as possible. In cases of confirmed lost shipments, we will reship your order at no cost.
 
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QUESTIONS?
 
Contact our support team at support@shopvelux.com — we respond within 24 hours, Monday to Friday.