FAQs

Q: How does red light therapy work?
A: Red light therapy uses specific wavelengths of light (660nm and 850nm) to penetrate your skin and stimulate your cells' mitochondria to produce more energy (ATP). This increased cellular energy supports skin repair, collagen production, muscle recovery, and reduced inflammation. See our full How It Works page for more detail.
 
Q: Is red light therapy safe?
A: Yes. Red light therapy is non-invasive, non-thermal, and drug-free. It has been used safely in clinical settings for over 30 years. Our devices are FDA Class II cleared. If you are pregnant or have a medical condition, consult your doctor before use.
 
Q: How long does it take to see results?
A: Most customers notice initial improvements within 2–4 weeks of consistent daily use. Optimal results are typically seen after 8–12 weeks. Results are cumulative — the longer you use it, the better the outcomes.
 
Q: How often should I use my Velux device?
A: We recommend daily use or at least 5 sessions per week. Sessions are 10–20 minutes depending on the device. Consistency is key — daily use produces significantly better results than occasional use.
 
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PRODUCTS
 
Q: What is the difference between the Eye Pro, Face Shield, and Light Panel?
A: The Eye Pro is specifically designed for the delicate eye area — targeting dark circles, puffiness, and fine lines. The Face Shield covers the entire face for overall skin rejuvenation, acne treatment, and anti-aging. The Light Panel is a full-body device for muscle recovery, inflammation reduction, and whole-body wellness.
 
Q: Can I use multiple devices together?
A: Yes. Many customers use the Eye Pro and Face Shield together as part of a skincare routine, and the Light Panel separately for body recovery. There is no contraindication to using multiple devices.
 
Q: Do I need to wear eye protection?
A: For the Eye Pro and Face Shield, the devices are designed to be used safely on the face including around the eyes. For the Light Panel, we recommend keeping eyes closed or looking away during use as a general precaution.
 
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ORDERS & SHIPPING
 
Q: How long does shipping take?
A: Standard shipping takes 7–14 business days. Expedited options are available at checkout. All orders ship with tracking.
 
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping times vary by destination — typically 10–20 business days.
 
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number by email. You can also visit our Track Order page and enter your order number.
 
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RETURNS & WARRANTY
 
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days of delivery for a full refund. See our Returns page for full details.
 
Q: What does the warranty cover?
A: All Velux devices come with a 12-month warranty covering manufacturing defects. See our Warranty page for full details.
 
Q: My device isn't working. What should I do?
A: Contact our support team at support@shopvelux.com with your order number and a description of the issue. We respond within 24 hours and will resolve your issue quickly.